Your Customer Service Representative’s performance is directly related to Member Satisfaction.
Does this sound familiar?
Instead, consider a partner like us: JMS and Associates. Outsourcing this piece of your business will allow you to:
That means we should talk about the benefits of having JMS receive your Provider calls. Unlike Member calls that are personal, Provider calls are all about business. From validating eligibility to checking co-pay amounts, JMS provides you with professional CSRs who are trained to address those issues that are most important to the Providers: your business.
Vice President, Payment Operations and Project Management
Assistant Vice President, Administration
Jason Yount, President