Keenan & Associates


JMS has worked with Keenan & Associates for over a decade, starting with data entry and growing the partnership to include claims entry, call centers, and system migration.


Seeking a solution for online data entry, Keenan & Associates started its partnership with JMS in early 2011. It wasn’t long before Keenan & Associates signed JMS for additional services, including establishing an emergency call center campaign within a matter of days.

In the past decade, the relationship between Keenan & Associates and JMS has grown. The services grew from registering claims and call center management to expanding to claims auditing and other custom services.

“[We don’t see] JMS as a vendor, but an extension of our operations here at Keenan.” – Michael Coates, Vice President Employee Benefits

JMS has offered Keenan & Associates services at the same caliber as in-house management, but for a fraction of the cost. With a team of experienced team members, JMS has pinpointed issues within Keenan & Associates, processing its mapping issues to create a more seamless claims management process.

JMS has offered custom solutions to Keenan & Associates over its long relationship, expanding its services to cater to changing company needs.


  • ISO 9000 Certification
  • SOC 2 Type 2
  • Quick Ramp Up; minimal impact to in-house training resources
  • Trained backup resources available in case of PTO
  • Able to increase production on short notice
  • Quicker claim payment TAT, reduced inventory
  • Processing Cost Reduction up to 60%

–  Fixed-Rate includes Facilities Overhead
–  Ongoing HR and Training support
–  Employee Compensation & Benefits


JMS is currently examining on average 8,000 claims per month, which equates to about 70% of TPA Company claims. We continue to serve them with Mailroom and Scanning, including Front-end Paper Claim Conversion to EDI.